rae124 , can you still remember your firmware version number? If it is v3.5.35, v3.5.37 or v9.0.43, you can try an extraction, repair and re-flash.
If the version number is higher, or the above method does not work, then i'll suggest you contact your seller for an exchange or refund.
As it seems to be either a firmware or hardware problem which might not be easily fixed.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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