I purchased a NEW BLUE 4GB 4 GB 4G MP3 MP4 VIDEO-PHOTO-AUDIO
PLAYER from hitekgear and recieved it today and

it does not work properly, is there a procedure with getting a refund through this guy I have not contacted them yet do i notify ebay or paypal first or is this a waste of time and I just paid for a learning experience. I noticed in refund procedures a RMA # did anyone try that? any tips would be greatly appreciated.
Thanks,
Another Victim