Quote:
Originally Posted by moosealert";p="
Quote:
Originally Posted by manutd6899";p="
Just PM "Keith" on here. My glacier did the exact same thing, and i explained to him that it would cost more for me to send the player back than what i paid for it. He sent a reply straight back and made arrangements for a replacement to be sent straight away free of charge, without sending the other 1 back.
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Thanks for the tip. I'll PM him immediately...
I sure hope I don't have to pay to ship that thing back to HK! |
When you have issues with an item you purchase from a store, you can't call them on the phone and tell them to mail your refund in. You have to return the item back to the store before they will issue an exchange or refund. Its no different when buying online, you are expected to have to return a faulty item to the dealer, and generally speaking, the buyer is obligated to pay for shipping.