luvarun , as mentioned by michiganjfrog, you will need to send your faulty player back to uxcell first before they will issue you a replacement player. This was also what they replied you in the email.
Perhaps email uxcell to ask if you can just mail back the player only, without all the accessories and adaptor, to reduce the postage weight.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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