Just send it back as I did with 2 Glaciers, they were replaced by new ones without questions asked, took over a month though before I got 2 new ones, but hey, we are dealing with a factory on the other end of the world.
Send moderator Uxcell a PM through the forum, might speed things up, it did for me.
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This sort of thing has cropped up before....and it has always been due to human error.
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