Ok I have a happy story for you folks and one that you may be able to learn from.
I bought a 4GB MP4 Player and had the same deal happen to me, filled it up, disk corrupted, did the format and it wound up being 2GBs.
I emailed the seller the following -
Hi
I bought this 4GB MP4 player from you and it has turned out to be a 2GB player
hacked to appear to hold 4GBs. This is fraud. I have since found out that there is no such thing as a 4GB unbranded MP4 player and that they are all hacked. Please refund my money immediately or I will have no choice than to do the following -
-Report this to EBay
-Start a claim with Paypal
-Leave negative feedback including link to website with information about this scam (I bought 2 players, this means I can leave two lots of negative comments)
-Warn future bidders bidding on your items being fraudulent
-Email other people you have ripped off
I sent this email about 4 times during the day.
Until they replied with -
hello,
I'm sorry to make you so trouble.
You can return item to us .
and we will refund you the full paypal payment or send another 4gb player to u.
any problem,contect us.
THX
greedings,
This made my blood boil.
I replied
I am not wasting more money returning it. It is not faulty, it is fraudulently hacked.
I demand a FULL refund immediately. You have 2 hrs or your 100% rating is going down, I will leave feedback warning people about you and I am contacting Ebay, Paypal, your other ripped off customers and the Federal Police.
It is your choice.
I sent this same email every 30 mins, changing the time left every 30 mins. I figure my only chance to get my money back is to be annoying and demanding.
At the 30 mins left mark I sent this
You have 30 mins left to refund my 30.99GBP.
This is the feedback I will leave if you dont.
Feedback 1 - HACKED FAKE PLAYERS - READ MORE
http://xbox0.co.uk/
Feedback 2 - Lies about storage size, will blame technical faults. DONT BUY.
I have a list of all your past 4gb buyers, I will msg them also and any current bidders.
I am about to process a claim with Paypal and contact Ebay.
I don't have time for people ripping me off.
Then I am emailing and phoning the Chinese Embassy here - E-mail:
chinaemb_au@mfa.gov.cn
and reporting you to the ACCC -
http://www.accc.gov.au/content/index.../itemId/393952
Then when the deadline was reached I sent this
Time's up.
It would have been much smarter to refund me.
I will do everything in my power to shut you down.
I then went and left 2 lots of negative feedback (I bought a 2GB player at same time, it was fine).
Feedback 1 -
ALL HACKED. Lies about storage size, will blame technical faults. DONT BUY! LIAR
Feedback 2 -
HACKED FAKE PLAYERS - FIRMWARE HACKED TO SHOW 4GB. READ MORE xbox0.co.uk
I then opened a Paypal dispute and immediately escalated it to a Claim. This got there attention.
They emailed me again
Dear friend
I can understand your feeling.
Would you pls kindly have your patience to wait for a little longer?
This is my faulty,I shall partial refund to you as promised soon.
Would you pls kindly do not leave the negative feedback to me ?It wil be harm for my ebay account.
You said the item was 2GB player,normally we sale a 2GB player for 25GBP.
Since this is my faulty,I shall refund 12GBP to you for my sincere apologies.
Do you think is it OK for you?
Wating for your early response.
I replied -
No, that is not ok. You are
further trying to rip me off.
I have left you negative feedback and I am contacting Ebay. Paypal will sort you out.
Then they tried the poor peasant girl line on me
Dear friend
Hope you can understand my situation.
The item you received haven't broken,only for my carelessness to shipped the wrong item.
I'm only a staff deal with the after-service in this company,I have no right to make the decision to full refund to you.
If you real need full refund,I only can credit the extra 18GBP from my little salary.I'm only a new graduated girl ,I need to live from han to mouth by meself,If you leave the negative for me ,my manager will be balme me and must be fire ne.Hope you can understand my situation.
Refund 20GBP to you is it OK?The extra 8GBP is credit by my salary.
Hope you can close the dispute in Paypal?
and then this
My friend
Kindly give me a hand,please?
20GBP, I have try my best.
And if you cannot accept this,would you pls kindly shipe the item back to me ,after I received the item I shall full refund to you.
Is it OK for you?
Sincerely
I replied
No I won't ship it back.
Refund me the 20GBP right now and I will go away. I have had enough of this.
I figured 20 back was something, so took it.
Them.
Dear friend
I have refund 20GBP to you already.
This is the transaction ID : -------------------
Kindly check it please.
And would you pls keep your promise to close the dipute at the moment?
Thank you in advance for your kindness.
Sincerely
I then replied.
Done.
You are not my f**king friend.
I will do the rest, me in bold, them not.
Dear friend
I also have try my best.
You can not make me as friend.
However,every customer is my friend and God.
Sincerely
At this point I thought it was over, they hadn't realised I left the filthy feedback.
then I get this
Dear friend
I have refund to you already.
And the misapprehend also clear up.Why did you left the negative feedback for me ?
Would you pls kindly withdraw the negative feedback please?
You're real broken my heart.I have try my best to service you.And I think you must be a honest and kindness person.
However...Would you pls let me know what you need me do next?
I always try my best to make my customer satisfied.Also hope you can udnersatnd my situation.I have not only credited my money and also might be fired since your little action.
Wating for your early reply.
Sincerely
I made the negative feedback BEFORE you refunded me. May it serve as a warning for others you try to rob.
10GBP in my paypal, The remainder of the amount you ripped me off and I will remove the feedback. Nothing less.
Dear friend
Would you pls kindly withdraw it???
I have clarified that this is only made by my carelessness.There will be no the second time happened on my other customers.
Thank you for your warning.
However,if your negative feedback is there ,it will be harm for my ebay account.Maybe I cannot do business again.
As a business man,Honest is the important thing.
Why didn't you give me a little trust?
Kindly give me a hand ,okay?
Would you pls kindly remove the negative first?Then I shall refund 10GBP to you.
You see,the right is on your hand.I have no choice but agree with you.
Sincerely
Refund me first and I will remove it. You have scammed me once, not a second time.
You can drop the carelessness story. ALL 4gb unbranded mp4 players are fake. You are ripping people off, refund me, my feedback vanishes and so do I.
"business man"?
You were a poor girl a minute ago.
Dear friend
If I refund you the 10GBP,you really will remive the two negative feedback?
You can keep your promise?
I actually a poor girl.I'm only a satff in this company.We deal with the account for many satff.
Sincerely
Yep, I am not the liar.
Dear friend
I have refund 10GBP to you already.
This is the transaction ID: ------------------
Pls check it.
Now I'm real a poor girl.This month I only can eat conjee.
Hope you can keep your promise to withdraw both of the negative at the moment.
Sincerely
At this point I was refunded 30 GBP. 0.99 less than I spent, not bad I think.
Then I decided to really push them.
Thank you. One more thing and I will keep my word, please leave me positive feedback since I have done nothing wrong in this transaction
After you withdraw the negative,I shall leave positive feedback to you.
Kindly keep your promise at the moment.
Please!Please!
This went back and forwards for about 12 emails.
In the end I caved and withdrew the negs, I had gotten my money back, no point continuing. Things is they got their rating back, BUT the negative comments have stayed. lol
They actually kept their word and left me 2 positive feedbacks...
Then they sent this
Dear friend
Thank you for your kindness.
I have left two positive to you already.
Now,I have a requst,If convenience would you pls kindly ship the faulty item back to me ?
I shall pay the shipping cost after you shipped.
Because I need take the faulty item to the manufacturer to check where the problem is ,Then we can improve the quality of the item.
Kindly let me know your minds.
Sincerely
I will tell you where the problem is. They are 2GB chips/disk. They are badged as 4GB and the firmware is hacked to show it as 4gb under windows. Read this site - http://xbox0.co.uk it says it all. It is a scam, but I think you already know that.
I am looking at around $42 Australian to send it back. I am not going to do that unless you give me the money upfront.
I am done dealing with you.
Thank you for you told me this.
It no need to return it to me now.
Hope you can have a nice day!
Sincerely
So folks the moral is, go hard, you have nothing to lose and a few tools to seriously damage their scam. You have already been ripped off, so why not try get something back.
I wonder if they realise I messaged a load of their recent customers telling them they have been ripped yet? 