Well what can I say. UXCELL are now responding to my emails, but I might as well be talking to myself. They appear to simply not read the email at all!!
See below starting at the bottom:
__________
PLEASE READ THE EMAIL BEFORE RESPONDING TO IT!!!
I'm sorry but you are simply sending standard responses without even reading my email.
1. The player when received would not play files correctly. What I mean by this is that the files appeared to copy correctly, but when I attempted to play them back the player would play a completely different song or nothing at all.
2. I then attempted to copy a large file onto the player (500MB) and copy it back to the PC. This failed as the PC reported errors reading the file.
3, I then reformatted the player using the MP3 tools program and instructions I found on the UXCELL forum of mympxplayer.
4. After formatting the player now reports 103MB and not 2GB
5. I purchased a 2GB player but in effect I have a 103MB player
6. Please either tell me what I am doing wrong or provide a replacement player.
Thank you
Steve Amos
On 07/03/07, uxcellInfo <info> wrote:
Dear customer,
Due to the limitation of the two digits display on the screen, the player will
limit maximum of 99 files under the root directory. Please create more first
level folders and store maximum of 99 files under each folder.
Regards
Uxcell customer service
"Steve Amos" ************** wrote:
> Please read the email below again. I received the original order, but the
> player is faulty as described in my previous emails. To recap, the player
> originally lost files and did not work as expected. Following the
> instructions in the UXCELL forum of the mympxplayer website I reformatted
> the player. The player now reports 103MB and works, but obviously I
> purchased a 2GB player, not a 103MB player.
>
> From what I can tell the player is faulty and needs replacing.
>
> Thanks
>
> Steve Amos
>
> On 06/03/07, uxcellInfo <info> wrote:
> >
> > Dear customer,
> >
> > According to our shipment record, your item had been shipped on 2007-02-16
> > 16:34:18 with tracking number of RA209863091HK. It normally takes around
> > 7 to
> > 14 working days for delivery. Please contact your local postal services
> > with
> > the tracking number. Sorry to keep you waiting.
> >
> > Regards
> > uxcell customer service
> >
> > "Steve Amos" <wrote> >
> > > _____
> > >
> > > Hi,
> > >
> > >
> > >
> > > I emailed you on the 22nd February and 3rd of March asking for a
> > replacement
> > > for the item below and as yet you have not responded,
> > >
> > >
> > >
> > > The player is faulty as it only reports 103MB after formatting. Please
> > > confirm that you have received my email and provide details of how the
> > > player will be replaced and if you want me to return the faulty one.
> > >
> > >
> > >
> > > If I do not receive a response by the 9th March I will return the player
> > and
> > > contact my credit company for a refund. I don't want to do this so
> > PLEASE
> > > respond to my emails.
> > >
> > >
> > >
> > > Thanks
> > >
> > >
> > >
> > > Steve Amos
> > >
> > >
> > >
> > > _____
> > >
> > > From:
info@uxcell.com [mailto:info@uxcell.com]
> > > Sent: 16 February 2007 11:09
> > > To: ******************
> > > Subject: Uxcell Shipping Notice - mv0blk2048mp039.
> > >
> > >
> > >
> > > Dear Steve Amos,
> > >
> > > We shipped your order (with Our Order ID: ORD20070218131) on 2007-02-16
> > > 16:34:18.0
> > >
> > >
> > > Item ID
> > >
> > > Title
> > >
> > > Quantity
> > >
> > >
> > > mv0blk2048mp039
> > >
> > > Glacier - MP4 Player 2 inch TFT LCD 2GB Black (using Nokia Battery)
> > >
> > > 1
> > >
> > > We delivered your item(s) with the following tracking number: (Tracking
> > > Number:RA209863091HK). You can track the shipping status of your item(s)
> > > from the Hongkong Post Tracking service
> > > <http> .
> > >
> > > The items normally take 7 to 14 working days to arrive.
> > > You may visit
http://www.uxcell.com/tracking, login with the Order ID
> > and
> > > your email address to keep track of the order status.
> > >
> > > Thank you for purchasing from us .
> > >
> > > Please also visit our online store at
http://www.uxcell.com for the
> > latest
> > > products at incredible prices.
> > >
> > >
> > > Caution!!
> > >
> > >
> > > Enquiry / Complaint
> > >
> > >
> > > We are unable to answer any questions raised in eBay "Ask Seller a
> > Question"
> > > link or button.
> > >
> > > For any enquiries (about our items), please kindly send emails to
> > >
info@uxcell.com with item number specified. It will help us to speed up
> > the
> > > process if you can provide the item number in the subject title.
> > >
> > > Please also exclude uxcell.com from your junk or spam mail filter to
> > avoid
> > > any missing emails from us.
> > >
> > >
> > > Bulk Order
> > >
> > >
> > > Please kindly visit our website
http://www.uxcell.com for more
> > information
> > > and details or contact our customer representative at
info@uxcell.com.
> > >
> > > Regards,
> > > Uxcell
> > >
>