[steveamos1234]

:evil:

UXCELL customer support is a JOKE!!!

This is the reply to my last email shown above:

'Dear customer,

it may due to the folder creation problem

if you has created some folder to manage the songs, each folder can only save
99 files even there is memory left, wonder if you have saved more than 99
music files in one folder ? if yes, pls separate those files into different
folders, the problem should be solved

Best Regards'

They either do not read your emails or are incapable of understanding basic questions.

If you get a product that works then maybe it's worth using this company. But from my experience so far they shouldn't be allowed to sell anything as they appear completely incompetant.

I will be returning my player for a refund although I don't hold out much chance of getting it given their track record so far. I guess I will also be down on the shipping cost to return it.

My advice is to avoid this company like the plague. Sorry, but I can only go by my experience which as you can see from above is far from good.

If you have a player that works then your ok, but if it doesn't the effort required to resolve the problem is not worth the cost saving over buying a player from a reputable company.