A little premature, possibly. But what I can't understand is why they appear to have such poor customer service. If they can't answer simple emails it doesn't fill me with confidence that they will process the return any better.
What annoys me the most is that I will now have to return a clearly faulty item at my cost. Given the low cost of the player I wonder how many people simply give up and put it down to experience? I'm guessing that any type of tracked post will cost me around £7 to £10, which is a third of the total cost of the player.
I wouldn't expect them to arrange a pick up service, but what I would expect is a refund of the return carriage when an item is effectively dead on arrival.
Oh well......
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