I understand, I was more than pissed when I had to put €11 on the postoffice desk to get 2 back to Hong Kong. Then again, my harddisk died within warranty, got a replacement of course, but I wouldn't expect the store to refund me the postage, or let me pay for postage of the one sent to me. Just some sort of unspoken rule, I guess?
I did PM Uxcell here on the forum, after I sent the players, and waited for the 4 weeks the site states for returns. Only then I got my new players in 4 days, so you might want to message him to get some speed behind things. BTW, he even sent people new players without them needing to send the faulty ones back, so you could try to contact him through PM even before sending, who knows what gives. He also gave me another return address than the one on the uxcell site, but it was solved anyway.
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This sort of thing has cropped up before....and it has always been due to human error.
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