joie , if after trying another USB cable and it still shows the same problem, check for the USB connector's soldering. You'll need to open the player and ensure with a visual-check that the solder points are all properly soldered to the board.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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