ttyo888 , it is likely a hardware problem as the USB device installation issue should not happen everytime you connect the player to the computer.
If it is under warranty, i'll suggest an exchange with your seller.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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