alisave , according to the Samsung datasheet, the chip you have installed in the player is indeed a 32Gigabit (4GigaByte) memory chip.
MP3 Utilties (any version) would work with your player properly as your player is using an Actions chipset. Even the CD that came with the player would contain the MP3 Utilties software.
There are some possible answers for the 4GB becoming 1GB.
1. The chip was printed wrongly by Samsung as mentioned by jctoad. And usually these wrongly printed chips would still be sold, but at a fraction of the original 1GB selling price.
2. The chip number was modified by the manufacturer or seller themselves.
The seller's reply to you, i would say he/she is trying to intimidate you into withdrawing the feedback.
Get the seller to send you the "software" that would format the original 4GB. As _Odyssey mentioned, it is likely a hacking tool that hacks it back to 4GB.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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