This guy is full of shit, I have used all versions of the MP3 Player Utilities Disk Tool multiple times on every legitimate player I have had (8 in total) from 1GB to 4GB and never had memory loss of any sort. If this is a legitimate 4GB chip then it must be damaged in some way.
If he is sending you an app to fix the memory it is a modified version of the disk tool that will rehack the chip. Info on this tool has been posted previously.
Re your memory chip serial who knows if it is legit or not but I just checked 7 samsung memory chips and all the serial numbers are evenly spaced and level where as the B in your serial is slightly raised and unevenly spaced. If it is not a fake chip it may be damaged in some way.
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