[SupraTT]

I'm dealing with them now. Before even bidding I asked them if they were 4GB players and not 2GB players hacked. I also let them know I would leave negative feedback if I got a 2GB player.

Now that I've called them out.
(They've offered me $6.99, then $8, and now $10, each time saying thats the most they could refund.)

On 3/24/07, Tronic Shop <tronicshop88> wrote:
Dear Sir/Madam,

Thanks for your purchase.
Please believe that our item really is 4 GB , if item is fault we can send you a parial refund or full refund .
Please feel free to contact us for enquiry.

Best Regards,
TronicShop.

Dear Sir/Madam,

So sorry for any inconvenience caused.
The price of the player is not only the memory storage, also the parts of player itself.
The max we can do for you is partial refund as US $6.99 to you. Otherwise, we suggest you to send it back to us for a full refund, and we'll check it personnally.
Sorry for any inconvenience. Please feel free to contact us for enquiry.

Best Regards,
TronicShop.

My response....
I'll take the $6.99 refund. However, you know you are being fraudulent and most ebay members aren't smart enough to figure out you are selling hacked players.


Nevermind, disregard the refund. $7 is ridiculous. If, I don't receive a $15 refund I will leave negative feedback, plain and simple. You know you are selling 2GB players marked as 4GB players.

Their response....

Dear Sir/Madam,

We feel sorry to hear that.
The price of the player is not only the memory storage, also the parts of player itself.
So we suggest you to send it back to us for a full refund.
Sorry for any inconvenience.
Please feel free to contact us if any queries.

Best Regards,
TronicShop

Me again....
That does not excuse you from selling a 2GB player as a 4GB player. It is fraud. You know this. The $6.99 you offered only covers shipping. It does not cover any of the price of the player. You know very well that you are selling hacked players and negative feedback is being left as I type this.

You went back on your word. Offering a $6.99 refund on a $45 item is 15%. I can't believe you honestly think that the difference in memory chips between a 4GB player and a 2GB player is 15%. Negative feedback is being left now.

Their response
Dear Sir/Madam,

Sorry for any inconvenience.
I feel sorry for that , since i am a little emloyee , according to our policy , this is what i do.
For my sincerity , would you please accept partial refund 8USD ?
Or i suggest that you send it back for full refund .
Shipping information:

Edmond Lau
Rm. 2409 Wai Ming House,
Yuk Ming Court ,
Tseung Kwan O, Hong Kong

My response
The refund will not change my feedback which has already been placed. Nothing short of a $15 refund will change my feedback. I understand you as a lower employee are limited however, this does not excuse the company you work for from selling hacked MP4 players.

I was informed by your company that the MP4 player "really is 4GB". After that email I clearly stated if the player was not 4GB I would leave negative feedback. I consider this email exchange finished unless I am offered a $15 refund.

Have a good day.

Dear Sir/Madam,

I feel very sorry for that .
Would you please accept parital refund USD 10 ?
This is the best i can do , i hope that you can accept that .
Thank you for your understanding .
Waiting for your good news .

Best Regards,
TronicShop

My response
No. As I stated before I will not take a refund of anything less than $15.