azza87 , it depends on whether you are satisfied with the current actual memory capacity or not.
If you are, you could always ask for a partial refund. This saves you time, trouble & money for posting it back.
However, seems like many functions of your player is not working. So i'll suggest that you do send it back, as it would be hard to rectify all those problems you are facing.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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