lorena_escamilla , your player would be using the v3.5.35 or v3.5.37 firmwares here http://www.mympxplayer.org/actions-3535-dc15.html and here http://www.mympxplayer.org/actions-3537-dc16.html
There are many firmwares you can try, and it is a matter of luck until you get the right working one.
Good luck.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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