[mattamd_xp]

Thanks for the aditional information. I like the players, but I would have prefered to only pay for a 1 GB player.

Edit: I was able finally to get a hold of one of the customer service representatives, and I told them the players were not working correctly. They told me to return them and they will refund the money minus a restocking fee. I'm going to send the players back UPS certified so I have a record of when they recieve them and hopefully I will be able to get the money back without any problems.