ranjithkuzi , unfortunately there are no tool available to extract Sunplus firmwares. So there isin't any on this forum.
i'll suggest that you contact your seller for an exchange or refund. As Sunplus players are extremely to nearly no-chance of recovery as there simply are no tools.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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