[KV]

Update:

From Buyer: ---- on 30/07/2007 10:30 BST
I fail to see why you can`t do the refund of 50%, also where do you get the impression no seller would agree to it? You say YOU don`t want to escalate this? Your not the one with the complaint, you are not the one who was mislead into buying a falsely advertised media play were you. You also say about shipping the item back? Which part of I refuse to pay the shipping fees to a country other than that stated as the items location do you not understand? You can not say item location "London" yet supply direct from "Hongkong" and then expect me to ship the item back when you have been sussed making a fraudulent sale. It is not your first time selling a player falsely advertising specs, I have seen comments in your feedback recently, just because in some cases you had the people withdraw their feedback it doesn`t mean it didn`t happen! Besides, the player wasn`t damaged in transit, it was deliberately tampered with before I received it, this is no accident! As for "I am just a little employee in this company,I am doing what my manager ordered.Don't push me in a trouble situation,okay?", I have a couple of comments for that, if you did no wrong then why would you get in trouble? Why should I care what status of staff you are in the "company"? You falsely advertised an item in more ways than one and I fell into the trap. Well I wont be a mug anylonger for you, I AM NOT SHIPPING BACK AT MY EXPENSE, I WILL ACCEPT NO LESS THAN 50% REFUND! Right now I am very tempted to click the escalate button here in paypal because you are being ridiculous. Say "ship back" again or offer me less than 50% refund for the item I only got 50% of,I will hit the escalate button and provide my evidence to paypal, I have had enough talking to you and hearing your excuses.

The seller then escalated the case to paypal and I got this response soon after:

From Seller: MAN KUEN WONG on 30/07/2007 11:26 BST
Dear Simon! Sorry for all of this!! Thanks for talking me so much!! I agree on refund you 50% Please close the dispute for me.. I will escalate the dispute first,then I will offer you a half refund..After you accepted,the dispute will be close,Okay? Kindly let me know whether it's okay for offering you a money refund.. Sorry for all!!! Regards, Rapide@

Finally I got this message:

From Seller: MAN KUEN WONG on 30/07/2007 11:32 BST
We agreed on half refund on this case.

So there you have it, I won the case and got the 50% refund I initially requested so I am very pleased with the outcome