All right. There's not much I can do to help you except saying that you should try to report this behavior to the seller. If he doesn't want to help you you *could* try to change the firmware BUT I really do not advice you to try. The vast majority of people who tried that didn't find a compatible firmware and now their players are dead. So my best advice is to get a refund or something.
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Good player: KiORA K7702 (SPMP3052A)
Dead player: Nexus Nomad A217 2gb, broken screen
EarBuds: Sony TwinTurbo MDR-E755
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