Landsky , try to use another usb cable as some cables that come with the players are faulty. Also try connecting to another usb port, and avoid using a usb hub. Lastly, try connecting to another computer and see if it detects the player.
If the player functions properly, please do not attempt any firmware upgrades as you would most likely brick it instead.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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