Well, I'm sorry to say, but in that case you did not follow the instructions of the buyer protection program and will not likely be able to get anything.
Instead of wading through paypal, I got this from wikipedia, but it is the important part of the protection policy:
Quote:
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By escalating the dispute to a claim, the party is asking a PayPal representative to review the claim and make a settlement decision. In most cases, if the seller has been found to have misrepresented the item in a significant way, the buyer will be required to return the item to the seller at buyer's expense — and provide a tracking number for the return shipment — in order to receive their refund for the transaction.
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bold type mine.