Do you have a copy of the firmware and ConsumerUpdate on a cd for your player?
If so then do this to get your player into upgrade mode:-
1) Switch the player OFF using the main on/off switch.
2) Hold down the menu key and keep it held down.(may be a different key for you but there are only 5 to try anyway)
3) Connect the usb to the player.
4) Wait for about 10 seconds before releasing the menu key.
5) You are now in upgrade mode
6) Then just connect ConsumerUpdate and upload a working firmware and try it!
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