lolipop , unfortunately there are no tool available that i know of that could extract Sunplus firmwares. So you'll have a problem locating a firmware for it.
Most cases, Sunplus players once dead, needs to be sent back to the factory to be factory-resetted. i would suggest that you contact your seller for an exchange if it is still under warranty.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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