zapwing , the firmware probably was corrupted before and eventually it crashed now. i'll suggest that you contact your seller for an exchange as newer players now uses the v9.0.xx firmwares which currently are lacking in firmware tools.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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