eello123 , likely some component is damaged/faulty in your player.
If you reduce the volume all the way to 0, you should not hear anything (or at most very slight/soft static). If it is quite obvious at level 0 volume, then it is better to get it exchanged.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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