LiamLiam,
In addition, regarding your question "Can I reformat the storage space of the player or will that wipe the firmware? Any ideas anyone? Please.
"
When I have used Windows Format to FAT32 on my Rockchip device, it HAS NOT removed the firmware.
My player(s) are here, and you can see that the black one has the same menu as yours.
http://www.mympxplayer.org/image-full-asp396.html