nem15 , it is likely a hardware problem as the speaker is able play them properly but not the earphones. Probably some components in the earphone circuit is damaged.
Besides, trying to fix by flashing another firmware would likely kill your player. i'll suggest you contact the seller, and probably get an exchange.
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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