[admin]

Hi RufusP,

I can understand your frustrations. I would be frustrated too.

I have been told by UXcell that they have a seperate team that run the eBay accounts. So they have a different set of Customer Service people dealing with eBay listings etc. Did you buy your player from their website or from an eBay listing?

If you can, try and find out the name of the person who you are dealing with at Customer Services. Pass the name onto me, I'll mention it to my contact at UXcell to see what he can do. Maybe you've just got a CS person with poor service and understand English? For most (if not all) of these "CS" guys, English is their second (or third) language and that would have added to your frustrations. That would be different if you are dealing with an American company who speaks English as their first language.

When you say "if you go by their customer service there is no way that it would even be possible for this player to have the wrong size memory chip installed" - you can't judge and assume their production process just by their customer service. They are two seperate departments.

Why am I defending UXcell so much? From our past experiences, they are a good and honest seller. Unfortunately you might have been struck with the wrong CS person who probably didn't understand the problem. It's funny how human nature works. We tend to complain more often if we have not satisfied with something. But don't tend to 'compliment' on something that is good. It's not often we brag to everyone that "hey, I brought an awesome TV last week and would recommend it to you all", however, if we have had a bad experience or customer service, we tend to voice that out more. What I'm trying to get at is, if we get all the satisfied customers who have bought from UXcell in the past to post here, you would probably get quite a few.

All in all, let's see how the replacment process goes. I have mentioned to my contact at UXcell to make sure that the replacement player has been tested fully before it goes out to you as we don't want a repeat of what you've just been through.