The player was purchased from thier website. I will see if I can find out the name of the person that I was talking to. I understand that english may not be their first language but I explained my self many times, followed all of thier instructions, repeated my self when asked and sent them many screen captures some of which can be seen above. I also sent them pictures of the screen and it was still not enough. I have never even had this many problems with dealing with the indian call centers and those people can bearly speak english either.
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When you say "if you go by their customer service there is no way that it would even be possible for this player to have the wrong size memory chip installed" - you can't judge and assume their production process just by their customer service. They are two seperate departments.
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What I meant here was in one of the emails they sent me I was told that there was no way the player was hacked or could not be a 2gb as it was "examined strictly by our QC before we shipped".
I am still trying to figure out why I got all of these different excuses of what the porblem was and how I screwed up the player. Their offical statment here does not seem to go along with their "transit" Hong Kong postal service being the ones in charge of the mp3 player hacking scam. The UXcell rep that posted here wants to duck that issue as well.
It's not all exactly complaining, more like letting people know that UXcell is not all puppies and sunshine, and they are the best place to deal with. I was also posted here to try and get someone other then the useless CS rep I was dealing with to read it. Going through them is just about pointless. There answer for everything is basicly, not our problem customer, you pay to sent, we repair/replace and sent to you. Do you at work get complemented every time you what you are supposed to do even for the smallest thing? I think not, but you sure get your ass reamed when you screw up, lie, etc. Sure you might get alot of people to post that they had good service. But think of how many people would post here that have had problems with them if they knew this site existed. You and I both know that there would be quite a few.