Wow, I guess I am not alone. Sorry to hear all your troubles. It does seem like Uxcell doesn't follow the same guidelines for Customer Support as in America. I learned my lesson the hard way.
Here is my sad story:
http://www.mympxplayer.org/metal-pat...re-vt7316.html
Good luck, I wish they would just redeem themselves to us. This is exactly why I won't bother sending mine back.