earleytech,
Sorry to hear about your problems you are having.
I will try to do what I can to help out. Can't promise anything, but see what I can do.
Firstly, can you send me your ORDER number, when you ordered and who you have been talking to from Customer Service please? Did you buy it from their website or from their eBay account?
I will pass on this information to the contact I have at UXcell to rattle some chains and see what he can do.
Word of advise though, please DON'T update the firmware of your player. Undating it with the wrong version or type will render your player dead. Having to return a dead player might make it hard to persuade UXcell. I do believe that UXcell is a good seller. There has been lots of good feedback from them in the past (and that was one of the reasons why we took them onboard as a sponsor). They've also helped out the site a lot with prize giveaways so do value this site and it's opinions.
I will see what I can do to try and help you resolve this for you.
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