gabb9 , install MP3 Utilities, there are many versions you can use available in the downloads section.
Once installed, does the MP3 Utilities Upgrade Tool recognise your player?
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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