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Originally Posted by paul01609";p="
ok i have been turning it off and holding the buttons down but seem to be doing any thing,where can i get the program folder from please could you point me the right way and thank u for all your help
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No problem. Follow these directions carefully. Don't be in a hurry.
1. The player has to be off
2. you have to hold, and keep holding, one of the buttons
3. While still holding the button, plug it into the computer
4. Wait about ten seconds for it to be detected (while still holding the button).
5 if it's not detected, unplug it and try the same process with a different button.
The latest consumer update software is in the downloads section of this site, under 'tools', it's the fifth one down. put it in a conspicuous folder and unzip it, then you'll have to install it, but before you can install it you'll have to uninstall the old version. Do that through windows control panel.