Ok I get the picture...
Your PC is recognizing it and giving you an error message which is pretty clear "USB device is malfunctioning".
See this
Faulty USB cable
Just as silly question... do you have POWER ON the player isn't so?... I mean you see menu when you plug it to USB port... really?
I suppose you have try in both status... with POWER ON and with POWER OFF
If answer is yes:
There is not much you can do with that... go back to the provider
