Yeah, but if they all followed the rules, where's the fun in that? ;-)
That they gave the refund so readily speaks well (though it's the only thing that does). I agree, let the thing sit on the desk until they get back to you, then politely remind them that they needed your money before it was shipped to you, so it would be nice to have the same courtesy in return. They don't seem unreasonable, so that may (or may not) work.
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My two iPods are jealous of my two MPx players.
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