[nauend]

Decided to contact eBay stating that the feedback I was provided by this seller was not deserved. A copy of my message to eBay is below:

Hi I received negative feedback from the seller of this item, with the seller's feedback stating "poor contact". This was after I both contacted them through ebay messages and then raised a paypal dispute. After an interchange of a couple of paypal dispute messages, they providing me a full refund of the original purchase price and postage for this item.

The negative feedback I provided them is a true reflection of the purchase experience, and summarizes both what I found, what the seller claimed and the outcome.

Given that the seller did provide me a full refund, I think their negative feedback and comment of "poor contact" is not a true reflection of the transaction.

They have also raised a "mutual feedback withdrawal request".

Given the nature of their feedback comment - "poor contact" - which does not appear to align with the actual outcome of them providing me a full refund, I find it hard to understand why they provided the comment, and can only suspect they provided it in an attempt to get me to agree to withdraw my original feedback so that the negative rating does not impact their overall rating.

As I am not going to agree to removing the negative feedback I provided to them, is there a way by which they can be requested to provide appropriate feedback which reflects the actual transaction?

Thanks