Could be a firmware issue, or hardware problem. Have you tried re-flashing your backup firmware in? Since it is about 1 year old, i'm guessing the version should be supported by the extraction tool and you'll probably have a backup?
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Why are clones called MP4 Players, when they don`t play .MP4 at all?
It`s like an MP3 Player which plays Music CDs only.
T39 doesn''t sound as good as my T29
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