Hi magis123,
Really sorry to hear about the problems you are having with your player. Hum. I think their advice on updating the firmware is probably not the best advice to give because if it's not the EXACT firmware for your player, there is a good chance you can get a dead player or the blue/white screen of death.
I'll try to help out as much as possible but more importantly, I'll contact my contact at UXcell and see what he can do for you.
First things first though, do you still have a log of the emails you got from UXcell? Who were you talking to? What firmware they suggested and where to download it from?
Also, what is your order number?
I'll see what I can do.
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