It must be defective, if you can do a return or exchange of that VX878 at where you got it.
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My current MP4 player: Silver 4GB 3rd gen iPod nano clone 
My former MP3/MP4 players:
1. Super*Talent Vidego28 4GB (rebranded ONDA VX858)
2. Apple iPod nano 8GB black 3rd gen.
3. SanDisk Sansa m240 1GB
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