Are you using Windows 2000 or XP?
If it's Windows 98 or ME, then you will need drivers for it, otherwise Windows 2000 or XP will work fine.
If your laptop already has Windows 2000/XP, then you can try plugging your player into another computer instead to see if that works. If not, try replacing the cables as a lot of these problems are caused by faulty USB cables.
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