[Hollako]

Hello everybody;
First of all i want to thanks the administrator and the moderators for this incredible forum full in informations.

Second i want to ask how can i know if the problem is about a hardware or software (Firmware) reasons for any dead player?
and by the way i didn't find any software extractor for Rockchip if u help me to find it.

And i have a MP4 player like IPod fake i find the firmware (Anyka) of it but when i finish the format and the device write "USB DISK" 2 Disk will appear(H: and G: ) but the problem is when i click on these drives a message "Please insert a disk into drive H: or G:".

In a normal status when i click on any disk it open and i copy the firmware into it but in mine there is no response.
So please if anybody can help me and thanks