Hi Andrew Z,
Do you know if it plays .AMV or .AVI videos?
I'm guessing it's .AVI as the majority of the Rockchip players play .AVI and get the "format error" as the screen size of the converted video is not in the correct size.
Do you know what screen size your player is? The link you provided in your post looks like it's from your YahooMail message which we don't be able to see as we don't know your usename or password to log into your account. Do you have URL to where you bought it from etc...?
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