never mind guys, forget my previous problem. i contacted the seller and he told me where to get an updated firmware and he said that should fix the problem!!!
but there is a new problem
when i connect the mp4 player to my computer after i use the update feature on the mp4 player windows has problems installing it and therefore i get this message when trying to update the firmware:
Checking firmware...
Error: USB device not found.
i'll look around this site tryin to find a solution but if someone already knows what to do could ya post it here to save me time? thanks!