Hi maliagracemullally,
Glad you solved the first problem. A lot of the time, the problem is with the USB cable. Probably just cheaply and poorly done by the manufacturer.
With your second problem, the "USB device not recognised" message, you get that if you don't have an ACTIONS chipset based player. The MP3 Player Utilities only works with ACTIONS chipsets. You can which which chipset it is by the firmware version. Go into your players "Setup" and "Firmware Info" option and let us know of the version.
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