Hi maliagracemullally,
Your firmware version indicates it's an ACTIONS chipset player so it's odd it doesn't detect it properly. What version are you using?
Before you format it in Windows, check the properties of the drive to find out whether it's FAT or FAT32 file system. Some players use FAT some use FAT32. Looking at your firmware version, since it's newer, I would say it uses FAT32. Then format it in Windows with the same format.
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