TO: Knob...I tried the software you suggested, but it was called Axara which is the download that your link sent me to (ViDrop?) was not located there. I have tried Blaze Media Pro, Prism Video Converter, and AVI Converter 3.0 (software that came with player). The settings I tried with your suggested software were (For Portable Media Player, Convert to AVI, Profile-Common, and Hi, Med, & Lo Quality). I still got the same error message with all 3 conversions. Since receiving your message, Uxcell emailed me and told me to use the software bundled with the player. I replied to them to read my original message where I said I tried that already. No additional messages from them yet.
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