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Originally Posted by razzer001";p="
madhoax unfortunately customer emails are taking longer to be replied simply because i am in China a lot these days and have less time to dedicate to replies, we do have a person to reply to simple questions with generic response, but things more specific that i need to look at have been taking longer to reply to.
Your is such a case. Also you didn't have a hacked player, your memory module was correct but corrupted.
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Ok, but I would have caused less frustration if you had e-mailed me that a reply could take some time. I am waiting for 2 months now with almost no information about what is going on. I was told that a player would be shipped in 2 days time, now I know the player hasn't been shipped. I understand that the investigation can take some time, but come on, 2 months is a really long time. Nontheless I'm happy with the solution offered, I only hope that this time it won't take so long with the store credit.
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As for the forum posts, anything order specific we ask to be sent by email, we do remove posts when we get double emails with the same message and such and also when stuff has been resolved.
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I'm aware of this now. Sounds logical.