View Single Post
  #2 (permalink)  
Old 24th Jun 2008, 5:55 am
NOLA MPx Fan NOLA MPx Fan is offline
Member
I love my MPx player
 
Join Date: Jul 2007
Posts: 120
Default Re: Interesting New eBay Feedback Policy

I think it's working great. I stopped in to see what impact it was having here, imagine my surprise that this was the only post!

Two examples:
First, a company that I have done business with that ran into some unfortunately timed growing pains. ATVDiscounter. Good company, sells Chinese manufactured ATVs and Scooters. My Scooter transaction went well, but the recent demand for them has caused some issues as they tried to grow into the need. You can see by their feedback that now it accurately reflects that issue. Before the change, the rating was 99.something. Not a bad company, but an example I am familiar with.

The other, which would have had an impact here was lqluk. They had been selling cheap SanDisk memory cards for several years. I bought one as a snap bid with something like 2 minutes left in the auction as the price was great. Then I read some of the feedback and realized there may be a problem. They were all positive, but contained negative comments about shipping and item location. Seems that while the location was listed as either (originally) Cheadle in the UK or "US", the items invariably came from Hong Kong. Not an issue in itself, but I don't appreciate being lied to. Tell me up front so I can be ready to wait.

Three weeks later the card arrives. From Hong Kong. I send off an email asking why it was necessary to conceal the origin of the item. Got a response that it was "normally" in stock locally, but "supply issues" caused them to ship directly from the manufacturer. I can say with some certainty it did not come from SanDisk ;-) So I asked why after three years of issues with the supplier they had not found a new one. What do I mean? they asked. So I copied several feedbacks from over the years. Same canned response about supply issues.

Now, since they can't hold feedback hostages, they are out of business on ebay. As this policy takes hold, I see more sellers of bunk either shaping up or getting out. None of the scammers can make money when buyers can tell the truth, and companies with issues will be compelled to fix them before their business leaves them.

All in all, I think it's a great step towards closing the favoritism gap eBay has developed for its sellers over the years.
__________________
My two iPods are jealous of my two MPx players.
Reply With Quote